Are You Loosing Customers Because You're Not Organized in Your Business?

Updated: Mar 30


Some black owned businesses fail between their first and fifth year.


Recently, I moved every part of my business over to my website because I was paying too much money using multiple e-commerce platforms when I really didn't have to. Sometimes we are loosing customers simply because we are sending them through too many clicks online to purchase our product or services. Although Wix still needs some things fixed in order to be great when it comes to e-commerce, I really enjoy the platform and now, I will enjoy it more because I feel more ORGANIZED in my business.


I humbly request that you take a good look at your business and your business model and ask yourself, am I loosing customers because my business isn't organized? If you answered "Yes" afterwards, here are a few things that you can do and that I've learned to stay organized in my business:



Set goals


"Every successful entrepreneur has goals, and the most successful entrepreneurs review their goals frequently. Keeping your goals front and center allows you to weave through the chaos. It’s an introspective process that helps you hack at extraneous details. It can reveal what is important, what is a waste of time and what you should do about it all." - Neil Patel


You should NOT be operating and working in business without some concrete or S.M.A.R.T. goals. In the past, I've ran my business just haphazardly ...just doing stuff basically. No real intentions and no real goals. Grab your notebook, journal or electronic device and set some real goals for your business and frequent those goals often until you accomplish them. Then, repeat the process.



Batch Tasks


Batching tasks simply means collecting tasks that are similar for that week and completing them all at once. For example, if you send three emails to your customers every week, sit down and write all three of those emails as one task. For my bloggers, if you publish blog posts three times a week, write all three posts at one time. In order to batch tasks, that means you have to plan ahead which is a bonus tip. Batching tasks makes your business flow easily and you're not just doing busy work or unnecessary tasks.


According to the Bureau of Labor, in general about 20% of small businesses fail in their first year, and 50% of small businesses fail in their fifth year. As I continued to read an article I found in Black Enterprise where this data was found, I learned that some business owners fail for "being in their own way" which equates to being unorganized.




Learn how to delegate


If you're just starting a business, this may be difficult because you are your only staff in your business. But please, do yourself and your customers a favor and learn how to delegate tasks to other people to stay organized. If there's anything that you don't enjoy doing, can't do very well or time consuming........DELEGATE those tasks. If cash is low, consider hiring an intern, volunteer or barter services with another business owner with that expertise.


Being a business owner or blogger is not always easy. But having the right mindset about your business or blog, will make all of the difference in the world. Most of these tips you can do right away in your business and your customers will be pleased overall. Lastly, stop spending so much time on tasks that are not keeping your business organized or your customers happy and being repeat customers.


Feature image courtesy of @shotsbypriiincesss

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© 2018 by Kheiston Tilford. Kheiston Tilford Consulting and Services